Tech Support Scams
Don’t Fall for Fake Tech Support Claims
A tech support scam tells you your computer is infected, hacked, or about to crash, and offers to fix it for you. The pitch comes through a cold call from "Microsoft" or "Apple", or through a full-screen pop-up with sirens and a phone number to ring. Once you're on the line, you're pushed to install remote-access software, hand over card details, or pay for a "support plan" you don't need.
Microsoft, Apple, and your broadband provider don't ring people out of the blue about viruses, and your browser doesn't know your computer is infected just because a webpage says so.
Things to Be Careful About:
- Unsolicited Contact: Be wary of unsolicited phone calls or messages claiming to be from tech support. Legitimate companies do not make such calls.
- Pressure Tactics: Scammers often use scare tactics, such as threatening data loss, to pressure you into acting hastily.
- Remote Access Requests: Never allow a stranger to take remote control of your computer. Legitimate tech support will not ask for this without your consent.
- Payment Requests: Be suspicious of requests for payment via gift cards, wire transfers, or cryptocurrencies. Legitimate companies will not ask for payment in these forms for tech support services.
Actions That Can Be Taken:
- Immediate Disconnection: If you suspect a tech support scam, hang up the phone or close the message immediately.
- Use Reliable Security Software: Ensure your computer is protected with reputable antivirus and anti-malware software to ward off real threats.
- Report the Scam: Notify your local authorities and report the scam to online fraud reporting systems such as the Internet Crime Complaint Center (IC3) or the Federal Trade Commission (FTC) in the United States.
- Educate Yourself and Others: Stay informed about the latest online scams and educate friends and family on how to recognize and avoid tech support scams.
By staying vigilant and informed, you can protect yourself and your digital life from tech support scammers seeking to exploit unsuspecting individuals.
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